Category Archive for "Consumer Rights"

Will my cemetery accept a gravesite marker or memorial market if I purchase from a 3rd party?

You may purchase a marker or monument from a source other than the funeral home, cemetery or mortuary, but it also must meet cemetery standards, and the cemetery may not charge a setting fee if the monument company sets it

Will my funeral home charge me a special handling fee for a casket bought online?

No. It is illegal for a funeral establishment to charge a handling fee if you wish to use a family-built casket or purchase one from someplace other than the funeral home, such as a cheaper casket online. It is also

Will my funeral home accept a casket I purchase from CasketandCoffin.com?

Yes. It is against Federal Law for a funeral home to refuse a casket purchased elsewhere. Refusal to do so results in a $10,000 fine per incident to the funeral establishment and may possibly lead to the suspension of their

What are my choices as a consumer?

You have 100% full control over your final wishes. You’re entitled to choices that don’t make you feel paying more reflects your respect and love for your loved one. Funeral services are custom, just as weddings. They can be in

What are my rights as a consumer?

The Funeral Rule, enforced by the Federal Trade Commission, makes it easier for you to choose only those goods and services you want or need and to pay for only those you select. According to the Funeral Rule, you can

Do I have to buy a casket from a funeral home?

No, and CasketandCoffin.com offers a great alternative. We’re committed to providing a stress-free experience by offering a large selection of products – all priced much lower than funeral homes, and the fastest delivery times including same day delivery. Did you

Will my funeral home accept a casket or urn I buy online?

100% yes. The Federal Trade Commission (FTC) in the United States of America requires all funeral homes to accept caskets purchased from CasketandCoffin.com or any other third party. We recommend that you inform your funeral home of your casket order

What is the Funeral Rule from the Federal Trade Commission (FTC)?

The Funeral Rule was created to protect you, the consumer, and to regulate the funeral industry. One key aspect of the Funeral Rule is that the funeral provider cannot refuse to handle a casket or urn you bought online, such

Will the funeral home charge a handling fee or any extra charge for purchasing a casket online, or another source?

No. It is against the law. No handling fee will be, or should be charged. It is illegal for a funeral home to charge a handling fee for purchasing a casket elsewhere since the passing of the FTC’s Funeral Rule.