What is the Funeral Rule from the Federal Trade Commission (FTC)?

The Funeral Rule was created to protect you, the consumer, and to regulate the funeral industry.

One key aspect of the Funeral Rule is that the funeral provider cannot refuse to handle a casket or urn you bought online, such as an online casket from CasketandCoffin.com. Among which, the funeral provider cannot refuse to handle a casket or urn bought at a local casket store, or somewhere else – or charge you a fee to do it. The funeral home cannot require you to be there when the casket or urn is delivered to them.

The Funeral Rule, enforced by the Federal Trade Commission (FTC), makes it possible for the consumer (you) to choose only those goods and services you want or need and to pay only for those you select, whether you are making arrangements when a death occurs or in advance. The Rule allows you to compare prices among funeral homes, and makes it possible for you to select the funeral arrangements you want at the home you use. Learn more about your rights and the Funeral Rule at the Federal Trade Commission website.

The Funeral Rule provides protection to the consumer in the areas of:

  • Buy only the funeral arrangements you want.
  • Get price information on the telephone.
  • Get a written, itemized price list when you visit a funeral home.
  • See a written casket price list before you see the actual caskets.
  • See a written outer burial container price list.
  • Receive a written statement after you decide what you want, and before you pay.
  • Get an explanation in the written statement from the funeral home that describes any legal cemetery or crematory requirement that requires you to buy any funeral goods or services.
  • Use an “alternative container” instead of a casket for cremation.
  • Provide the funeral home with a casket or urn you buy elsewhere. Make funeral arrangements without embalming.

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